The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for an 3rd Party Assistant Account Manager/ Assistant Merchandiser who will be working with Anita from our 3rd Party Wholesale team.
What you will be doing
The primary purpose of the 3rd Party Assistant Account Manager is to drive and implement the Charles Tyrwhitt International and third-party strategy. You will be responsible for the achievement of sales and profit budgets, business development and partner relations management.
A critical interface within the department liaising directly with internal key stakeholder functions as well as externally with third party partners in the UK and internationally.
Growing sales and profit for the department is the ultimate objective and ensuring the process, tasks and administrative functions of the business are effectively managed will be critical to achieving success.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
Required Skills and Experience
- Product selling, order taking, allocation and delivery process from end to end, ensuring all partner orders are fulfilled and delivered on time mitigating any risk to income and profit.
- Aware of partner debt management and month end reconciliation along with all finance related activities.
- Monitor and ensure necessary inventory levels in support of all third-party channels.
- Track progress of partner income and for reviewing OTB plans with partners and internal teams.
- Obtain confirmed seasonal buys within agreed deadlines from partners and maximising business development opportunities.
- Responsible for administration of Shipping documents & financial invoices.
- Work closely with merchandising team to minimise lost sales or partner cancellations and find solutions to influence delivery of annual budget.
- Obtain, record, analyse & review partner weekly sales ensuring that opportunities for each partners business are maximised, and risks mitigated.
- Analyse seasonal product analysis to support range selections for future ranges.
- Ensure the accurate maintenance of product detail, prices, and partner access on Nu-Order platform.
- Responsible for aspects of sample management
- Conduct selling meetings with partners. Tailor suggestions through knowledge of customer profile/ territory/ seasonality and historical performance.
- Be an expert in product knowledge, pricing, fabrication, USP and competitors.
- Awareness of legal contractual partner obligations and trademark registrations.
- Cultivate effective relationships with Creative, Marketing, eCommerce & VM to ensure CRM brand strategies are deployed throughout third party business.
- Understand and work with the Distribution Centre on all aspects of capacity, pick, pack, and despatch.
- Support with developing and coaching new starters and colleagues.
- Maintain and grow relationships with partners & colleagues through communication, efficient issue resolution and independent decision making.
- Ensure regular and frequent trading and planning meetings with all partners, sharing actions and opportunities with the wider team.
- Actively analyse and utilise reports sharing key learns and suggesting related actions to increase team and partner knowledge and improve department performance.
Experience Required
- Previous experience with assisting account management and business development within fashion or lifestyle industry
- Familiar with driving account performance
- Able to develop and maintain strong and effective partner relationships.
- Business acumen
- Understand commercial awareness and ability to drive profit.
- Good analytical skills with the ability to use results to influence partners.
- Familiar with impact to business supply chain and logistics
- Have experience of working in retail and understanding of retail operations
Behavioural Competencies
- Strong interpersonal, organisational and communication skills – ability to work cross functionally and to build positive relationships with all departments.
- A proactive, can-do approach taking the initiative, always respecting, and collaborating with colleagues.
- Ability to plan and prioritise managing several tasks concurrently.
- Attention to detail and an understanding of the importance of accuracy.
- Ability to influence internally and externally with credibility.
- Self-awareness and consciousness of other’s perception
- Resilient, mature, and aware of personal behaviour and impact on others
- Curious, questioning, and challenging approach to business management
- Genuinely interested in developing and coaching self and others
- Culturally aware and able to adapt style and approach depending on situation.
- Natural ability to think logically and solve problems with the ability to influence effectively.
- Entrepreneurial spirit
- Self-motivated to deliver personal and work goals.
Technical Skills
- Experience using all Microsoft office.
- Intermediate excel skills.
- Good numerical and analytical skills
- Strong written and verbal communication skills
What you can expect from us:
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. ]
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.