Full Time Customer Service Representative

Location Milton Keynes
Discipline: Contact Centre
Job type: New Position
Salary: £21000-23000 per annum
Job ref: 004444
Published: about 1 year ago

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Customer Service Representative who will be working with Bekki and the rest of our Contact Centre Team.

We have a number of shifts available. Each shift is for 39** hours per week** but each one has a different pattern of days. All shifts require an element of flexibility with weekends.


What you will be doing

You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust. You’ll have the customer at the head of everything you do and will help them place orders, deal with complaints and manage queries.


What we are looking for

You’ll have a genuine desire to help our customers and will be passionate about people with first class communication skills, both written and verbal.

That’s all you need to be successful in this role so apply now and find your perfect fit!


Who we are 

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world!

He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Charles Tyrwhitt’s spiritual home and flagship store is located on London’s Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and/or online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. Pretty impressive hey?


‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, at their best. Our culture is inclusive, diverse and welcoming. We believe people should be able to express themselves freely; safe in the knowledge that they will be accepted and respected. That’s why one of our behaviours is that people should feel proud and free to be me.