Senior Online Content Manager

Location London
Discipline: Head Office
Job type: Replacement
Job ref: 011642
Published: 13 days ago

The Role 

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.  


This time, we’re on the lookout for a Senior Online Content Manager who will be working with James from our eCommerce team.  


What you will be doing

The primary purpose of the Senior Online Content Manager is to ensure all on-site Merchandising and Marketing briefs are executed on time to deliver the highest quality experience for our customers. Acting as the liaison to the customer service team they will provide excellent client care in order to resolve all escalations. You’ll lead a team of 6 and so you’ll be an excellent people manager, driving performance and developing their skills.


What we are looking for 

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. 

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

The Senior Online Content Manager specifically requires someone with strong eCommerce experience, ideally with Salesforce Commerce cloud. You’ll be a natural people manager, with great interpersonal and communication skills. You’ll of course be managing lots of deadlines so strong organisation and prioritisation skills are a must. If you’ve got Power BI experience then that’s a bonus too!


What you can expect from us:

-       Competitive salary and excellent bonus scheme

-       A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward 


-       You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!

-       Our hybrid working policy means we work from the office 3-4 days per week  


-       We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos 


-  At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in) 


Who we are  

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. 


That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. 

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. 

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better. 


‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.