Job Title: Sales Assistant
Reports To: Store Manager
Department: Retail
Location: Edinburgh
Role Summary:
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The Sales Assistant is responsible for generating and maximising sales by consistently offering exceptional customer service.
As the first point of contact in store, you will be engaging with our customers providing them expert styling advice - making it easy for men to dress well! You will approach every customer with the sole purpose of serving their needs, whilst making it a fun and enjoyable 5* experience for you both!
We currently have part-time permanent position, which would include working a weekend day, and a midweek day.
There is a very generous Bonus package if targets are met, an excellent uniform allowance, and many more benefits in working for Charles Tyrwhitt.
Key Responsibilities:
* Maximise sales opportunities to ensure sales targets are achieved and exceeded e.g. promotions, outfit building, up & cross selling, corporate sales, events
* Consistently deliver CT’s customer service expectation by ensuring expert product knowledge, ensuring you are up to date with the latest store ranges and promotions
* Develop the brand name and image of the company through acting as a brand ambassador for the CT brand
* Deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved by using the tools available and adhering to VM guidelines
* Process deliveries, transfers and merchandise quickly, accurately and efficiently ensuring merchandise is properly handled, labelled and priced to minimise losses and damage
* Taking ownership for your personal development, proactively seeking opportunities to grow, utilising internal tools for example, the Tyrwhitt Academy on The LINK.
* Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes
Person Specification
* We're looking for an experienced person who has worked in retail previously, or has customer service experience. We want the candidate to be able to handle the fast-paced environment of a busy retail store and who is very confident at multi- tasking and has knowledge, or passion for clothing who can offer expert advice.
Experience Required
* Previous retail experience is essential
Behavioural Competencies
* High levels of enthusiasm, drive and motivation
* Strong interpersonal and communication skills
* Ability to quickly build rapport with customers and deliver exceptional customer service
* Must be well groomed and well presented at all times
Technical Skills
* Tailoring experience an advantage but not essential
* Language skills an advantage but not essential