Job Title: Sales Assistant
Reports To: Store Manager
Department: In Store
Location: Described in Advert
Role Summary:
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The Sales Assistant is responsible for generating and maximising sales by consistently offering exceptional customer service.
Key Responsibilities:
* Maximise sales opportunities to ensure sales targets are achieved and exceeded e.g. promotions, outfit building, up & cross selling, corporate sales, events
* Consistently deliver CT’s customer service expectation by ensuring expert product knowledge, ensuring you are up to date with the latest store ranges and promotions
* Develop the brand name and image of the company through acting as a brand ambassador for the CT brand
* Deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved by using the tools available and adhering to VM guidelines
* Process deliveries, transfers and merchandise quickly, accurately and efficiently ensuring merchandise is properly handled, labelled and priced to minimise losses and damage
* Taking ownership for your personal development, proactively seeking opportunities to grow, utilising internal tools for example, the Tyrwhitt Academy on The LINK.
* Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes
Experience Required
* Previous retail experience is an advantage but not essential
Behavioural Competencies
* High levels of enthusiasm, drive and motivation
* Strong interpersonal and communication skills
* Ability to quickly build rapport with customers and deliver exceptional customer service
* Must be well groomed and well presented at all times
Technical Skills
* Tailoring experience is an advantage but not essential
* Language skills is an advantage but not essential
Further particulars
We'll be looking for the successful candidate to…
* Approach and engage every customer with warmth and sincerity
* Understand our customer’s needs to assist with their purchases using specialist product knowledge
* Be knowledgeable of additional services offered by CT and relay them to customers
* All service points, fitting rooms and tills must attain highest levels of customer interaction
* Manage customer objections and returns successfully
* Build long term relationships with customers
* Introduce customers to all multi-channel services
* Use product knowledge and selling skills (link selling/outfit building/up-selling/double selling/cross selling) to increase transaction value
* Build and maintain an effective customer email and mailing list by using initiative to add accounts
We want someone who has a passion for clothing and a desire to sell the fabulous CT products and who is willing to go the extra mile for the customer.