Job Title: Sales Assistant
Reports To: Store Manager
Department: Retail
Location: Bath
Role Summary:
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The Sales Assistant is responsible for generating and maximising sales by consistently offering exceptional customer service.
This role is for 12 hours per week and requires you to be available at weekends!
Key Responsibilities:
* Maximise sales opportunities to ensure sales targets are achieved and exceeded e.g. promotions, outfit building, up & cross selling, corporate sales, events
* Consistently deliver CT’s customer service expectation by ensuring expert product knowledge, ensuring you are up to date with the latest store ranges and promotions
* Develop the brand name and image of the company through acting as a brand ambassador for the CT brand
* Deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved by using the tools available and adhering to VM guidelines
* Process deliveries, transfers and merchandise quickly, accurately and efficiently ensuring merchandise is properly handled, labelled and priced to minimise losses and damage
* Taking ownership for your personal development, proactively seeking opportunities to grow, utilising internal tools for example, the Tyrwhitt Academy on The LINK.
* Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes
Person Specification
Experience Required
* Previous retail experience preferred but not essential
Behavioural Competencies
* High levels of enthusiasm, drive and motivation
* Strong interpersonal and communication skills
* Ability to quickly build rapport with customers and deliver exceptional customer service
* Must be well groomed and well presented at all times
Technical Skills
* Tailoring experience an advantage but not essential
* Language skills an advantage but not essential