The Role – Outbound Team Leader
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a Warehouse Team Leader – Outbound who will be working in our Distribution Centre on a fixed shift of 3pm - 11pm, Monday - Friday.
What you will be doing
Through an understanding of the forecasts and budgets, you will plan your team’s resources including overtime hours and taking on temporary workers to ensure we maintain service levels throughout the year.
You will manage the team and plan the workload on a day to day/week to week basis to ensure that the department delivers the business requirements, whilst ensuring service levels and all KPI’s are achieved, highlighting any potential delays and issues.
You will have a clear understanding of the ability and capability of each member of your team through the measurement of productivity and performance. Conduct frequent and regular 1-1 meetings with each team member and, where appropriate, agree a training and development plan for them.
Direct the daily activity to ensure a safe, secure, clean, and fair work environment for the team and complete formal HR related meetings and documentation such as return to work interviews, holiday approvals, absence management and annual appraisals.
Build and demonstrate an in-depth operational awareness of all areas of the business, working closely with the Shift Manager sharing thoughts and ideas on how to move the site forward.
Develop, implement, and maintain effective working relationships with internal and external customers, whilst understanding and actively promoting our core values and behaviours.
What we are looking for
- Leadership in a similar role or within a distribution or retail environment.
- Previous experience of managing a team of 15 or more
- Ability to manage, develop and motivate people
- Ability to coordinate activities. The successful candidate will be leading a team on a daily basis and be results orientated to achieve targets
- Self-confident and professional attitude
- Excellent English written and verbal communication skills
- Excellent personal organisation skills and customer focused
- IT literate including competent use of Word, Outlook, and Excel
- Experience of investigation and disciplinary processes and meetings
- Able to meet changing and challenging demands with enthusiasm
- Can demonstrate initiative to question accepted norms and innovate
What you can expect from us:
- Competitive salary with excellent bonus scheme
- We are proud to be a Carbon Neutral company and passionate about beating climate change
- We receive a huge delivery of fresh fruit twice a week for you to help yourself to and once a month we host an “all company” CT Briefing and Thirsty Thursday event to which you will always be invited (bottoms up!)
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.