Job Title: Online Merchandising Administrator
Reports To: Online Merchandiser
Department: eCommerce
Location: Head Office, London Bridge
Role Summary:
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The primary purpose of the E-Commerce Administrator is to support the online merchandising team and drive conversion rate.
This role will be responsible for updating all current and future websites UK, US, Germany, Europe, Australia & rest of the world. The role plays a vital role within the team by working closely with the Web, Buying, Merchandising and Design departments to ensure product and category maintenance is up to date.
Key Responsibilities:
* Responsible for the weekly maintenance of websites to ensure product listings are managed for both products and categories
* Working closely with the whole Web team to execute smooth and timely season launches
* Responsible for creating adhoc categories based on customer needs for example Christmas gifting and wedding
* Responsible for using products reports and knowledge, as well as liaising with B&M, to ensure that visual merchandising of core categories is to the best standard
* Responsible for creating adhoc new products throughout the season and maintaining the best standard on product detail pages
* Responsible for conducting weekly site walks across all sites, and based on
* findings highlighting opportunities, actions and amends to the site
* Responsible for homepage and content builds
* Regular trade reporting to help understand where site improvements can be made as well as conducting competitor analysis
* Works within team to ensure that customer journeys through the site are optimised and aligned with key marketing messages
* Helps with quality assessment of site refreshes and changes
* Adhoc administrative duties for the team
Experience Required
* Admin / website experience desirable
* Excellent verbal communication & interpersonal skills
* Working knowledge of Microsoft Office especially Excel
* Proactive and highly motivated team player
* Strong attention to detail
* Ability to work to deadlines and manage time effectively
* Basic skills in HTML is desirable