Customer Services Representative

Location Milton Keynes
Discipline: Contact Centre
Job type: New Position
Job ref: 011682
Published: 12 days ago

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for Customer Service Representatives to join our Contact Centre in Milton Keynes.

 

**THIS ROLE IS WORKING A NIGHT SHIFT-6PM-3AM this does include working every other weekend**

 

 

What you will be doing

You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust. You’ll have the customer at the head of everything you do and will help them place orders, deal with complaints and manage queries. We offer a selection of shifts, working 5 days per week including every other weekend.

 

What we are looking for

You’ll have a genuine desire to help our customers and will be passionate about people with first class communication skills, both written and verbal. That’s all you need to be successful in this role so apply now and find your perfect fit!

 

What you can expect from us:

 

-       Competitive salary and bonus

 

-       A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward

 

-       You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!

 

-       We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos

 

-  At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)

 

Who we are 

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

 

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

 

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.