The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for an Automation & AI Lead to join our IT team.
The primary purpose of the Automation & AI Lead is to identify, design, and deliver automation and AI‑driven improvements across the business. The role combines hands‑on technical capability with advisory support to ensure teams use AI effectively, safely, and consistently. This role will collaborate across the business, to enable teams to deliver their own automation and AI improvements whilst keeping abreast of existing solutions, emerging technology and standards.
What You Will Be Doing
- Act as the internal expert on both Automation and AI tools, usage, risks, and best practice across CT.
- Work with teams across the business to understand workflows and pain points, prioritising opportunities accordingly.
- Support colleagues in understanding where automation and AI can add value, where to use AI vs Automation and the appropriate tools to do so.
- Deliver solution-based projects across the business through to completion and ensure teams are self-sufficient.
- Ensure standardised automation approaches are implemented to maintain consistency across CT.
- Build lightweight automation solutions where possible using existing platforms.
- Engage third‑party specialists where more complex solutions are required.
- Ensure solutions are maintainable, scalable, and integrated into current systems.
- Understand the security implications of AI and Automation usage; maintaining a focus on data security, compliance and responsible AI adoption.
- Promote consistent tool usage and quality standards across departments.
What We Are Looking For
- Proven experience delivering automation and AI initiatives from discovery through to adoption
- Strong understanding of AI and automation technologies, their strengths, limitations, and risks
- Translating business needs into practical technical solutions
- Hands-on capability to build lightweight automation using low-code / no-code platforms
- Experience with platforms like Power Automate, Copilot, Knime and similar.
- Knowledge of data security, privacy, and compliance for responsible AI use
- Stakeholder management and communication with technical and non-technical audiences
- Cross-functional collaboration to prioritise and deliver improvements
- Scoping and managing third-party suppliers for complex delivery
- Commercial awareness focused on measurable outcomes (efficiency, cost, adoption)
- Proactive, self-driven approach with strong problem-solving and continuous learning
What You Can Expect
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.