Job Title: Assistant Store Manager
Reports To: Store Manager
Department: Retail
Location: Milton Keynes
Direct Reports: Store Team
Role Summary:
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The primary purpose of the Assistant Manager is to work closely with the Store Manager to manage the store team to exceed store KPIs and improve the commercial performance by providing strong leadership; consistently ensuring excellent customer experience and implementing best practice whilst maintaining a control over costs and payroll.
Key Responsibilities:
* Motivate, coach and develop store teams to exceed KPIs, sales targets and results
* Identify and maximise sales opportunities (e.g. promotions, outfit building, up & cross selling, corporate sales/events) to ensure sales and margins targets are achieved and exceeded
* Deliver and drive your team to ensure CT’s customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions
* Support with managing and minimising all controllable costs efficiently and within planned budgets
* Utilise and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools on the Tyrwhitt Academy to support the delivery and consistency in visual and store standards
* Drive a culture of exceptional customer service by ensuring all team members are fully conversant with Charles Tyrwhitt customer service, FEEFO and current store promotions and ranges.
* Support with reporting and analysing of data, including trading and conversion, managing all compliance and controlling stock and costs in line with company expectations
* Encourage and recognise outstanding team performance, to increase team motivation and store morale using platforms such as The LINK
* Champion colleague engagement and identify suitable initiatives to drive improvements in engagement survey results and employee turnover
* Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes
Person Specification:
Experience Required
* Previous retail management experience preferred
* Experience of managing budgets and controlling expenditure
Behavioural Competencies
* Proven ability to lead, inspire and motivate others to achieve and work to very high standards and to deliver exceptional customer service
* Coaching and leadership skills
* Highly commercial with strong analytical skills
* Must be well groomed and well presented at all times
* Strong relationship building skills and stakeholder/customer management